July 5th, 2020
A COVID-19 Update from our CEO
As Florida has experiences a huge surge in COVID-19 cases, we are taking extra precautions to ensure the health and safety of our employees & customers, which may contribute to additional delays in processing orders and responding to customer service inquiries.
[Sarasota, Florida = Location of Aqua Supercenter’s corporate offices, retail stores and majority of Aqua Supercenter team of employees.]
Due to the impact of COVID-19 on the ability to shop in-person, there has been a surge in online shopping. This surge has led to an increased volume of packages being shipped across the USA, and we are experiencing a major lack of available inventory. We have a team devoted to updating our website with accurate inventory. We are receiving new inventory on a daily basis, so please keep checking back.
In accordance with government guidelines, we've also made changes to our operations, in order to ensure the safety and health of our employees and customers, which may also impact service times.
We are working hard around the clock to ensure your needs are met in a safe and timely manner and are addressing delays by shifting working hours, increasing staff, and adding shifts for our warehouse & customer service teams. We are now shipping 7 days a week, every week. At the same time, we are following health and safety guidelines, including limited mobility practices, increased cleaning and sanitation, and daily employee health checks.
Rest assured, we remain committed to providing valuable shipping and shopping services to customers in the USA and around the world, and look forward to delivering delight to each and every one of you.